Problems in Purchasing w/ Solutions

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pinoygamer
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Problems in Purchasing w/ Solutions

Post by pinoygamer » Wed Aug 26, 2015 9:21 pm

Do you encounter errors when purchasing items in Garena? Here are the solutions for the common problems:

Problems in purchasing Champions, Skins, Runes

1. Try to restart your garena client and try purchasing again.
2. If it doesnt work, post a topic in Account Support containing the following:

Garena Username:
Garena User ID:
Summoner Name:
Missing in-game item: (Champion/Skin/Runes)
Date and Time of Purchase:

Problems in Garena Shells, Payment Gateway

1. Go to http://www.garena.ph/support/email/" target="_blank" rel="nofollow.
2. Log in to your Garena account.
3. Fill up the forms and upload screenshots if you have then click Submit.
4. You will get a reply from the Customer Support on the email address that you registered on your Garena account.

Problems in GameX ePins, If RP was not credited to your account

1. Go to your GameX transaction history and check again if the RP was credited or not.

Here are statuses that may appear:

Pending Status : Wait for at least 24 hours for it to be credited.
Failed Status: Contact GameX for support.

*All purchases are not refundable.

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Problems in Purchasing w/ Solutions

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